Cool Palms Motel | Hotel in Mackay

| 7.7 (728 Reviews) |  6 Bathrooms  19 Guests
West Mackay Hotel | Cool Palms Motel

Hotel in West Mackay, Mackay

Cool Palms Motel is a 5-minute drive from Caneland Central shopping center and a 6-minute drive from Mackay city center. It is an 11-minute drive from Mackay Airport. All rooms are on the ground floor and have a private bathroom, flat-screen TV, air-conditioning and a dining table. You can park your car in one of the free parking spaces provided. Guests can relax in the fully fenced outdoor pool and barbecue area. Cool Palms Motel offers an after hours check in service and free WiFi.

Cool Palms Motel is located in Mackay.

This 14 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Designated Smoking Area, View, Fireplace/Heating, and several others. This is a 4 star rated property and has over 728 reviews with the average score of 7.7 . Coming to Mackay and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 14 Bedrooms Hotel if you want to learn more about this RBO place in Mackay. These details are authentic, as they are provided by our partner, booking.com.

This Cool Palms Motel in Mackay is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Cool Palms Motel”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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4 Nebo Road, Mackay, 4740, Australia

Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
View
Balcony/Terrace
Accessibility
Security/Safety
Sports/Activities
Fireplace/Heating
Guest Services
Breakfast
Barbecue/Outdoor Cooking
Child Friendly
Internet
Laundry

Facility Overview

Breakfast
  • Breakfast in the room
Parking
  • Accessible parking
  • Private Parking
  • Free parking
  • Parking
  • Parking on site
General
  • Wifi in all areas
  • Air conditioning
  • Non-smoking rooms
  • Designated smoking area
  • Heating
  • Smoke-free property
  • Family rooms
Guest Services
  • Fax/Photocopying
  • Express check-in/out
  • Vending machine (drinks)
  • Laundry
  • Daily housekeeping
  • Room service
  • Invoice provided
Internet
  • Free Wifi
  • Wifi
  • Internet
Outdoors
  • Outdoor pool (year-round)
  • BBQ facilities
  • Picnic area
  • Outdoor furniture
  • Outdoor pool
  • Garden
Security/Safety
  • CCTV in common areas
  • Fire extinguishers
  • Key access
  • Smoke alarms
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation disinfected between stays
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation sealed after cleaning
  • Delivered food covered securely
  • All plates, cutlery, glasses, and other tableware sanitized
  • Food can be delivered to guest accommodation
  • Staff follow all safety protocols as directed by local authorities
  • Access to healthcare professionals
  • First aid kits available
  • Cashless payment available
  • Physical distancing rules followed
Spa
  • Fenced pool
  • Swimming pool

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Free cancellation
Pet Policy
Pets are not allowed
Please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:
8.68
Location:
8.2
Staff:
8.94
Facilities:
8.16
Comfort:
8.49
Cleanliness:
8.59
Black Kite
Jun 23, 2025 07:00:00 AM
Review Score:   6
Australia
Reviewer Type: Solo Traveller
Travel Purpose: leisure
Positive: Late check in available, there is a phone number posted at the reception. You can park outside your room.
Negative: I stayed at this motel three years ago and now it is quite run down. I just needed a basic room for the night while on the road and it was fine for that but I wouldn't choose it for a longer stay.
Summary: Basic motel for overnight stay.
See All Reviews

Room Arrangement

Room Info Facilities
Queen and Single Studio
Room Type: Studio
Room Size: 23 m2
1 Twin bed(s) Bed
1 Queen bed(s) Bed

Food & Drink

Chocolate/Cookies, Tea/Coffee maker

Bathroom

Bathtub or shower, Shower, Walk-in shower, Toilet paper, Towels, Free toiletries, Body soap, Toilet, Private bathroom, Hairdryer

Media & Technology

TV, Flat-screen TV, Streaming service (like Netflix)

General

Iron, Air conditioning, Ironing facilities, Key access, Smoke Alarm, Heating, Tile/Marble floor, Trash cans, Fan

Kitchen

Microwave, Cleaning products, Dining table, Refrigerator, Kitchenette, Stovetop, Toaster, Wine glasses, Electric kettle, Kitchenware

Living Area

Dining area, Sitting area

Bedroom

Linens

Outdoors

Outdoor furniture

Accessibility

Entire unit located on ground floor

Room Amenities

Socket near the bed, Adapter, Clothes rack

Physical distancing

Single-room AC for guest accommodation
Standard Queen and Single Room
Room Type: Twin/Double
Room Size: 23 m2
1 Twin bed(s) Bed
1 Queen bed(s) Bed
Standard Queen and Single Room

Food & Drink

Chocolate/Cookies, Tea/Coffee maker

Bathroom

Bathtub or shower, Shower, Walk-in shower, Toilet paper, Towels, Free toiletries, Body soap, Toilet, Private bathroom, Hairdryer

Media & Technology

TV, Flat-screen TV, Streaming service (like Netflix)

General

Iron, Air conditioning, Ironing facilities, Key access, Smoke Alarm, Heating, Tile/Marble floor, Trash cans, Fan

Kitchen

Microwave, Cleaning products, Refrigerator, Dining table, Toaster, Wine glasses, Electric kettle

Living Area

Dining area, Sitting area

Bedroom

Linens

Outdoors

Outdoor furniture

Accessibility

Entire unit located on ground floor

Room Amenities

Socket near the bed, Adapter, Clothes rack

Physical distancing

Single-room AC for guest accommodation
Family Room
Room Type: Family
Room Size: 40 m2
2 Twin bed(s) Bed
1 Full bed(s) Bed
Family Room

Food & Drink

Chocolate/Cookies, Tea/Coffee maker

Bathroom

Bathtub or shower, Shower, Walk-in shower, Toilet paper, Towels, Free toiletries, Body soap, Toilet, Private bathroom, Hairdryer

Media & Technology

TV, Flat-screen TV, Streaming service (like Netflix)

General

Iron, Air conditioning, Carpeted, Ironing facilities, Key access, Smoke Alarm, Heating, Tile/Marble floor, Trash cans, Fan

Kitchen

Microwave, Cleaning products, Dining table, Refrigerator, Kitchenette, Stovetop, Toaster, Wine glasses, Electric kettle, Kitchenware

Living Area

Dining area, Sitting area

Bedroom

Linens

Outdoors

Outdoor furniture

Accessibility

Entire unit located on ground floor

Room Amenities

Socket near the bed, Adapter, Clothes rack

Physical distancing

Single-room AC for guest accommodation
Large Family Room
Room Type: Family
Room Size: 42 m2
3 Twin bed(s) Bed
1 Full bed(s) Bed
Large Family Room

Food & Drink

Chocolate/Cookies, Tea/Coffee maker

Bathroom

Bathtub or shower, Shower, Walk-in shower, Toilet paper, Towels, Free toiletries, Body soap, Toilet, Private bathroom, Hairdryer

Media & Technology

TV, Flat-screen TV, Streaming service (like Netflix)

General

Iron, Air conditioning, Carpeted, Ironing facilities, Key access, Smoke Alarm, Heating, Tile/Marble floor, Trash cans, Fan

Kitchen

Microwave, High chair, Cleaning products, Dining table, Refrigerator, Kitchenette, Stovetop, Toaster, Wine glasses, Electric kettle, Kitchenware

Living Area

Dining area, Sofa, Sitting area

Bedroom

Wardrobe or closet, Linens

Outdoors

Outdoor furniture

Accessibility

Entire unit located on ground floor

Room Amenities

Socket near the bed, Adapter, Clothes rack

Physical distancing

Single-room AC for guest accommodation
Standard Queen Room
Room Type: Double
Room Size: 23 m2
1 Queen bed(s) Bed
Standard Queen Room

Food & Drink

Chocolate/Cookies, Tea/Coffee maker

Bathroom

Bathtub or shower, Shower, Walk-in shower, Toilet paper, Towels, Free toiletries, Body soap, Toilet, Private bathroom, Hairdryer

Media & Technology

TV, Flat-screen TV, Streaming service (like Netflix)

General

Iron, Air conditioning, Ironing facilities, Key access, Smoke Alarm, Heating, Tile/Marble floor, Trash cans, Fan

Kitchen

Microwave, Cleaning products, Refrigerator, Dining table, Toaster, Wine glasses, Electric kettle

Living Area

Dining area, Sitting area

Bedroom

Linens

Outdoors

Outdoor furniture

Accessibility

Entire unit located on ground floor

Room Amenities

Socket near the bed, Adapter, Clothes rack

Physical distancing

Single-room AC for guest accommodation
Queen Studio
Room Type: Studio
Room Size: 22 m2
1 Queen bed(s) Bed

Food & Drink

Chocolate/Cookies, Tea/Coffee maker

Bathroom

Bathtub or shower, Shower, Walk-in shower, Toilet paper, Towels, Free toiletries, Body soap, Toilet, Private bathroom, Hairdryer

Media & Technology

TV, Flat-screen TV, Streaming service (like Netflix)

General

Iron, Air conditioning, Ironing facilities, Key access, Smoke Alarm, Heating, Tile/Marble floor, Trash cans, Fan

Kitchen

Microwave, Cleaning products, Dining table, Refrigerator, Kitchenette, Stovetop, Toaster, Wine glasses, Electric kettle, Kitchenware

Living Area

Dining area, Sitting area

Bedroom

Linens

Outdoors

Outdoor furniture

Accessibility

Entire unit located on ground floor

Room Amenities

Socket near the bed, Adapter, Clothes rack

Physical distancing

Single-room AC for guest accommodation

FAQ's

Is this Cool Palms Motel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Cool Palms Motel?

Check-in time for Cool Palms Motel starts counting from 2:00 PM and check-out is until 10:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Cool Palms Motel have a swimming pool?

Yes, this Cool Palms Motel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Cool Palms Motel?

Best-rates for the Cool Palms Motel starts from $73 per night with includes Designated Smoking Area, View, Fireplace/Heating, Barbecue/Outdoor Cooking, Child Friendly, Laundry, Accessibility, Breakfast, Sports/Activities, Internet, Air Conditioner, Parking, Pool, Balcony/Terrace, Security/Safety, Guest Services with all other facilities. RBO matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Cool Palms Motel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Cool Palms Motel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Cool Palms Motel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Cool Palms Motel?

Based on the information reported by the owner or manager, the Cool Palms Motel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Cool Palms Motel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Cool Palms Motel are as follows: Free cancellation Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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US $73
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