Mercure Nairobi Upper Hill | Hotel in Nairobi

| 8.8 (177 Reviews) |  1 Bathroom
Nairobi Upper Hill Hotel | Mercure Nairobi Upper Hill

Hotel in Nairobi Upper Hill, Nairobi

Art Deco hotel with a 24-hour front desk and a restaurant
This smoke-free hotel features a restaurant, 24-hour room service, and conference space. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
Housekeeping is available on request.
Mercure Nairobi Upper Hill offers 44 air-conditioned accommodations with minibars and safes. Televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

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Longhorn Road Off Kilimanjaro Avenue, Nairobi, 00000, Kenya

Amenities

Air Conditioner
Parking
Pool
TV
Wheelchair Accessible
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Eco-friendly toiletries
  • Towels
  • Private bathroom
  • Shower/tub combination
  • Hair dryer
  • Bathrobes
Bedroom
  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)
  • Bed sheets
  • Air conditioning
  • Phone
  • Desk
  • LED light bulbs
  • Recycling
  • Energy-saving switches
  • Slippers
  • Safe
  • Bulk dispenser for toiletries
  • Soundproofing
  • Iron/ironing board
  • Turndown service
  • Eco-friendly cleaning products provided
  • Water-efficient showers only
Breakfast
  • 24-hour room service
  • 1 restaurant
  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: USD 30 per person
  • Electric kettle
  • Minibar
  • Coffee/tea maker
  • Free bottled water
  • Refrigerator
Parking
  • Airport shuttle on request
  • 24-hour roundtrip train station shuttle (surcharge)
  • Casino shuttle (surcharge)
  • 24-hour roundtrip airport shuttle (surcharge)
  • Wheelchair-accessible parking available
  • Shopping center shuttle (surcharge)
  • Area shuttle (surcharge) up to 200 kilometers
  • Theme park shuttle (surcharge)
  • Train station shuttle on request, at scheduled times
  • Limo/town car service
  • Free self parking on site
Accessibility
  • Elevator door width (inches): 47
  • Wheelchair accessible (may have limitations)
  • Elevator
  • Tile flooring in public areas
  • Wheelchair-accessible registration desk
  • 10 on-site accessible parking spaces
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible registration desk height (inches): 47
  • Accessible airport shuttle
  • Wheelchair-accessible parking
  • Accessible train station shuttle
Activities
  • Golfing
  • Swimming pool
Entertainment
  • Satellite channels
  • Premium channels
  • 42-inch TV
General
  • Conference space (5813 square feet)
  • Meeting rooms
  • Coworking space
  • Ballroom
  • Elevator
  • Front-desk safe
  • Banquet hall
  • Gift shop/newsstand
  • French
  • English
  • Arabic
  • Swahili
  • Comprehensive food waste policy
  • No plastic soda bottles
  • No plastic drinking straws
  • Vegan dining options
  • No plastic water bottles
  • Reusable cups only
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws
  • Biodegradable coffee stirrers
  • Local artist showcase
  • Reusable tableware only
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Smoke-free property
  • Local culture & ecosystem education
  • At least 80% lighting from LEDs
  • Vegetarian dining options
  • At least 80% organic food
Guest Services
  • Free cribs/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms
  • Refrigerator
  • Babysitting (surcharge)
  • Laundry facilities
  • Luggage storage
  • Daily housekeeping
  • 24-hour front desk
  • Tour/ticket assistance
  • Concierge services
  • Change of bedsheets (on request)
  • Dry cleaning service
  • Porter/bellhop
  • Turndown service
  • Change of towels (on request)
  • Hair salon
Internet
  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi, Wired Internet (USD 2.5 per day)
Outdoors
  • Vegetable garden

Policies

Check-in
Check-in time starts at 2 pm contactless check-in available late check-in subject to availability minimum check-in age: 18
Check-out
Check-out before 11:00 am contactless check-out available
Child Policy
Children are welcome. rollaway/extra beds are available for usd 3740 per night. free cribs (infant beds)!
Payment Policy
Fee for buffet breakfast: approximately usd 30 per person fee for wired internet in public areas: usd 2.5 per day (rates may vary) airport shuttle fee: usd 35 per person (one-way) rollaway bed fee: usd 3740 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed
Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher and a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of clean promise (ihg) this property uses eco-friendly cleaning products

Reviews

Iman
Jul 18, 2025 10:44:13 PM
Review Score:   10
Summary: It was great.
See All Reviews

Room Arrangement

Room Info Facilities
Classic Room, 1 King Bed
Room Size: 323 square feet m2
1 King Bed
Classic Room, 1 King Bed

General

Ping - 9, Square meters - 30, Wardrobe or closet, Square feet - 323, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Superior Room, 1 King Bed
Room Size: 431 square feet m2
1 King Bed
Superior Room, 1 King Bed

General

Square meters - 40, Wardrobe or closet, Ping - 12, Bed count minimum 1, Bed count maximum 1, Square feet - 431, Number of bathrooms - 1

FAQ's

Is this Mercure Nairobi Upper Hill pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Mercure Nairobi Upper Hill have a swimming pool?

Yes, this Mercure Nairobi Upper Hill has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Mercure Nairobi Upper Hill?

Best-rates for the Mercure Nairobi Upper Hill starts from $129 per night with includes Entertainment, Internet, Air Conditioner, Accessibility, Security/Safety, Business Services, Wellness Facilities, Restaurant, Breakfast, Kitchen, Parking, Bar, Pool, TV, Child Friendly, Laundry, Wheelchair Accessible, Transportation/Shuttle, Bedding/Linens, Guest Services with all other facilities. RBO matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Mercure Nairobi Upper Hill a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Mercure Nairobi Upper Hill wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Mercure Nairobi Upper Hill is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Mercure Nairobi Upper Hill?

Based on the information reported by the owner or manager, the Mercure Nairobi Upper Hill indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Mercure Nairobi Upper Hill?

Based on the information reported by the owner or manager, details for the cancellation policy for the Mercure Nairobi Upper Hill are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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