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Holiday Inn Hotel & Suites Des Moines - Northwest by IHG | Hotel in Urbandale

| 8.2 (1004 Reviews) |  1 Bathroom
Urbandale Hotel | Holiday Inn Hotel & Suites Des Moines - Northwest by IHG

Hotel in Urbandale

Hotel in Urbandale with airport shuttle service and area shuttle service
This hotel features an indoor pool, a restaurant, and a 24-hour fitness center. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Other amenities include a bar/lounge, a business center, and conference space.
Holiday Inn Hotel & Suites Des Moines - Northwest by IHG offers 198 accommodations with safes and coffee/tea makers. A pillow menu is available. 37-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Rooms have partially open bathrooms. Bathrooms include complimentary toiletries and hair dryers.

This Urbandale hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.


Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

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4800 Merle Hay Rd, Urbandale, 50322, United States

Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
Transportation/Shuttle
Business Services
Bedding/Linens
Wellness Facilities
Restaurant
Bar
Toiletries
Guest Services
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Bathroom (partially open)
  • Towels
  • Hair dryer
  • Free toiletries
Bedroom
  • Free rollaway beds
  • Free cribs/infant beds
  • Air conditioning (climate-controlled)
  • Pillow menu
  • Free local calls
  • Desk
  • Safe
  • Iron/ironing board
  • Phone
  • Connecting rooms available
Breakfast
  • 1 restaurant
  • Room service available
  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: USD 15 per person
  • 1 bar
  • Refrigerator
  • Coffee/tea maker
  • Microwave
Parking
  • Free self parking on site
  • Free area shuttle up to 2 mi
  • Free 24-hour roundtrip airport shuttle
  • Wheelchair-accessible parking available
Accessibility
  • Assistive listening devices available
  • Wheelchair-accessible path of travel
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Wheelchair-accessible parking
Activities
  • 24-hour fitness center
  • Shopping
  • Indoor pool
Entertainment
  • Cable channels
  • 37-inch flat-screen TV
  • Premium channels
General
  • Conference space (15000 square feet)
  • Meeting rooms
  • Business center
  • ATM/banking services
  • Vending machine
  • Front-desk safe
  • Ballroom
  • Banquet hall
  • Free newspapers in lobby
  • Spanish
  • English
  • Designated smoking areas
Guest Services
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds
  • Refrigerator
  • Free area shuttle
  • Free rollaway/extra beds
  • Laundry facilities
  • Luggage storage
  • Dry cleaning service
  • 24-hour front desk
  • Porter/bellhop
  • Daily housekeeping
Internet
  • Available in some public areas: Free WiFi and wired Internet
  • Available in all rooms: Free WiFi and wired Internet

Policies

Check-in
Check-in start time: 3 pm; check-in end time: midnight express check-in available minimum check-in age: 18
Check-out
Check-out before noon contactless check-out available
Child Policy
Children are welcome. free rollaway/extra beds! free cribs (infant beds)!
Payment Policy
Fee for buffet breakfast: approximately usd 15 per person pet fee: usd 20 per pet, per stay service animals are exempt from fees refrigerator fee: usd 7 per night in-room microwave fee: usd 7 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets allowed for an extra charge of usd 20 per pet, per stay restrictions apply; for more information contact the property at the number on the booking confirmation service animals are welcome, and are exempt from fees up to 50 lbs per pet
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of clean promise (ihg)

Reviews

Aug 31, 2025 07:43:59 AM
Review Score:   4
Summary: The building and the rooms are pretty old and rather damp. I was there for one night and it was OK for a one night stay. If I had to stay in town for a longer time, I wouldn’t have stayed here.
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Room Arrangement

Room Info Facilities
Standard Room, 1 King Bed
Room Size: m2
1 King Bed
Standard Room, 1 King Bed

General

Number of living rooms 0, Number of bedrooms - 0, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Standard Room, 2 Queen Beds
Room Size: m2
2 Queen Beds
Standard Room, 2 Queen Beds

General

Number of living rooms 0, Number of bedrooms - 0, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Suite, 1 Bedroom (Living Area)
Room Size: m2
1 King Bed
Suite, 1 Bedroom (Living Area)

General

Number of living rooms 0, Number of bedrooms - 0, Separate sitting area, Sofa bed, Bed count minimum 1, Bed count maximum 1, Extra bed count 2
Suite, 1 King Bed (Parlour Room)
Room Size: m2
1 King Bed
Suite, 1 King Bed (Parlour Room)

General

Number of living rooms 0, Number of bedrooms - 0, Separate sitting area, Sofa bed, Bed count minimum 1, Bed count maximum 1, Extra bed count 2
Standard Room
Room Size: m2
1 Twin Bed
1 Queen Bed
Standard Room

General

Number of living rooms 0, Room and bed type depend on availability check-in, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Suite, 1 King Bed (Additional Living and Dining Area)
Room Size: m2
1 King Bed
Suite, 1 King Bed (Additional Living and Dining Area)

General

Bed count minimum 1, Extra bed count 1, Number of living rooms 1, Bed count maximum 1, Separate dining area
Suite, 2 Queen Beds (Additional Living and Dining Area)
Room Size: m2
2 Queen Beds
Suite, 2 Queen Beds (Additional Living and Dining Area)

General

Extra bed count 1, Number of living rooms 1, Bed count minimum 2, Separate dining area, Bed count maximum 2
Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)
Room Size: m2
1 King Bed
Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

General

Number of living rooms 0, Number of bedrooms - 0, Wheelchair accessible, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Accessible bathtub
Suite, 2 Queen Beds, Accessible (Communication Accessible)
Room Size: m2
2 Queen Beds
Suite, 2 Queen Beds, Accessible (Communication Accessible)

General

Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Suite, 1 Bedroom (Living and Dining Area)
Room Size: m2
1 King Bed
Suite, 1 Bedroom (Living and Dining Area)

General

Number of bedrooms - 1, Bed count minimum 1, Extra bed count 1, Number of living rooms 1, Bed count maximum 1, Separate dining area
Suite, 1 Bedroom (Living Area)
Room Size: m2
1 King Bed
Suite, 1 Bedroom (Living Area)

General

Number of living rooms 0, Number of bedrooms - 0, Separate sitting area, Sofa bed, Bed count minimum 1, Bed count maximum 1, Extra bed count 2
Suite, 1 Bedroom (Living and Dining Area)
Room Size: m2
1 King Bed
Suite, 1 Bedroom (Living and Dining Area)

General

Number of bedrooms - 1, Bed count minimum 1, Extra bed count 1, Number of living rooms 1, Bed count maximum 1, Separate dining area
Room, 1 King Bed, Accessible (Mobility Roll-In Shower)
Room Size: m2
1 King Bed
Room, 1 King Bed, Accessible (Mobility Roll-In Shower)

General

Bathtub or shower, Wheelchair accessible, Bed count minimum 1, Extra bed count 1, Roll-in shower, Bed count maximum 1

FAQ's

Is this Urbandale hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Urbandale hotel?

Check-in time for Urbandale hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Urbandale hotel have a swimming pool?

Yes, this Urbandale hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Urbandale hotel?

Best-rates for the Urbandale hotel starts from $87 per night with includes Air Conditioner, Business Services, Restaurant, Bar, Breakfast, Guest Services, Laundry, TV, Transportation/Shuttle, Bedding/Linens, Child Friendly, Parking, Pool, Designated Smoking Area, Wellness Facilities, Toiletries, Internet, Kitchen with all other facilities. RBO matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Urbandale hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Urbandale hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Urbandale hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Urbandale hotel?

Based on the information reported by the owner or manager, the Urbandale hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Urbandale hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Urbandale hotel are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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