Cinnamon Citadel Kandy | Hotel in Kandy

| 8.1 (570 Reviews) |  8 Bathrooms  32 Guests
Kandy Hotel | Cinnamon Citadel Kandy

Hotel in Kandy

Located 1640 feet above sea level, Cinnamon Citadel Kandy offers a spectacular outdoor pool. It offers well-appointed air-conditioned rooms featuring spacious interiors with fine bedding and furnishing. Each room is equipped with a mini-bar, tea/coffee making facilities and a TV with cable channels. Panorama Restaurant features an international menu, and continental dishes can be found at the Cafe C. The Lounge is an excellent venue to enjoy refreshing beverages and light snacks. Guests can enjoy a leisurely swim at the outdoor pool. Free Wi-Fi is provided on site. The hotel’s tour desk can help organize trips to popular attractions such as the Pinnawala Elephant Orphanage. Cinnamon Citadel Kandy is located a 20-minute drive from the famous Sacred Tooth Relic of Lord Buddha site. Bandaranaike International Airport is a 5-hour drive from the hotel, and free parking is provided.

Cinnamon Citadel Kandy is located in Kandy.

This 115 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Security/Safety, Wellness Facilities, Restaurant, and several others. This is a 4 star rated property and has over 570 reviews with the average score of 8.1 . Coming to Kandy and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 115 Bedrooms Hotel if you want to learn more about this RBO place in Kandy. These details are authentic, as they are provided by our partner, booking.com.

This Cinnamon Citadel Kandy in Kandy is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Cinnamon Citadel Kandy”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Srimath Kuda Ratwatte Mawatha, Kandy, 20000, Sri Lanka

Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
EV Charge Station
Business Services
Sports/Activities
Wellness Facilities
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Laundry

Facility Overview

Breakfast
  • Snack bar
  • Special diet meals (on request)
  • Kids' meals
  • Breakfast in the room
  • Wine/Champagne
  • Coffee house on site
  • Restaurant
  • Kid-friendly buffet
  • Bar
  • Fruit
Parking
  • Parking on site
  • Electric vehicle charging station
  • Parking
  • Private Parking
  • Accessible parking
  • Free parking
Activities
  • Evening entertainment
  • Ping-pong
  • Water sports facilities on site
  • Fitness
  • Live music/Performance
  • Hiking
  • Entertainment staff
  • Fitness center
  • Tour or class about local culture
  • Darts
  • Badminton equipment
Entertainment
  • Board games/Puzzles
  • Outdoor play equipment for kids
General
  • Non-smoking rooms
  • Air conditioning
  • Facilities for disabled guests
  • Safe
  • Wifi in all areas
  • Elevator
  • Designated smoking area
Guest Services
  • Packed lunches
  • Shared lounge/TV area
  • Currency exchange
  • Suit press
  • 24-hour front desk
  • Daily housekeeping
  • Babysitting/Child services
  • Ironing service
  • Airport shuttle
  • Concierge
  • Dry cleaning
  • Tour desk
  • Airport shuttle (additional charge)
  • Lockers
  • Meeting/Banquet facilities
  • Baggage storage
  • Room service
  • Laundry
Internet
  • Wifi
  • Internet
  • Free Wifi
Outdoors
  • Garden
  • Terrace
  • Sun deck
  • Picnic area
  • Outdoor furniture
Security/Safety
  • Key access
  • CCTV in common areas
  • CCTV outside property
  • Fire extinguishers
  • Smoke alarms
  • Security alarm
  • 24-hour security
  • Property cleaned by professional cleaning companies
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Use of cleaning chemicals that are effective against coronavirus
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Guest accommodation disinfected between stays
  • Guest accommodation sealed after cleaning
  • Physical distancing in dining areas
  • Delivered food covered securely
  • All plates, cutlery, glasses, and other tableware sanitized
  • Food can be delivered to guest accommodation
  • Process in place to check health of guests
  • Staff follow all safety protocols as directed by local authorities
  • Hand sanitizer in guest accommodation and common areas
  • First aid kits available
  • Access to healthcare professionals
  • Face masks for guests available
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Screens or physical barriers between staff and guests in appropriate areas
  • Cashless payment available
  • Physical distancing rules followed
Spa
  • Beach chairs/Loungers
  • Beach umbrellas
  • Kids' pool

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Free cancellation
Pet Policy
Pets are not allowed
Please note that from december 24th to december 31st, supplements may apply for the gala dinners, please note that all confirmed reservations will be billed in usd, the name on the credit card used for the booking should correspond to the guest staying at the property. for bookings made by a third party, you will need to complete an authorization form and present a copy of the person's id and credit card, please note that the resort may contact the cardholder for verification purposes, please note that all cancelations will be charged, including taxes, please note that we will charge an additional 2.56% of the total rate for arrivals, effective from october 1st onwards, if the final room bill is paid in lkr.please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:
8.22
Location:
8.59
Staff:
8.85
Facilities:
8.49
Comfort:
8.83
Cleanliness:
8.77
Prenitha
Aug 8, 2025 07:00:00 AM
Review Score:   9
Australia
Reviewer Type: Extended Group
Travel Purpose: leisure
Positive: The property is situated near the river in a tranquil setting
Negative: Narrow roads that are difficult to navigate
Summary: Excellent amenities for a short stay
See All Reviews

Room Arrangement

Room Info Facilities
Deluxe King River View - Discounts (10% on Food and Beverages)
Room Type: Double
Room Size: 49 m2
1 Full bed(s) Bed

Food & Drink

Bottle of water, Tea/Coffee maker, Minibar

Bathroom

Towels, Shower, Toilet paper, Conditioner, Shampoo, Toilet, Shower cap, Free toiletries, Hairdryer, Bathrobe, Private bathroom, Body soap, Bathtub, Slippers, Toothbrush, Bidet

General

Air conditioning, Carpeted, Fan, Trash cans, Key access, Ironing facilities, Smoke Alarm, Safe, Fire extinguisher, Interconnecting room(s) available, Iron

Media & Technology

Cable channels, Satellite channels, Flat-screen TV, Telephone

Services

Wake-up service/Alarm clock, Wake-up service

Living Area

Sitting area, Desk

View

Mountain view, View, River view

Kitchen

Wine glasses, Dryer, Electric kettle

Bedroom

Wardrobe or closet, Childrens' cribs, Linens

Outdoors

Outdoor furniture

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Entire unit wheelchair accessible

Room Amenities

Clothes rack, Socket near the bed

Pool and Spa

Pool towels

Cleanliness & disinfection

Hand sanitizer
Superior King Room - Discounts (10% on Food and Beverages)
Room Type: Double
Room Size: 39 m2
1 Full bed(s) Bed

Food & Drink

Bottle of water, Tea/Coffee maker, Minibar

Bathroom

Towels, Shower, Toilet paper, Conditioner, Shampoo, Toilet, Shower cap, Free toiletries, Hairdryer, Bathrobe, Private bathroom, Body soap, Slippers, Toothbrush, Bidet

General

Air conditioning, Carpeted, Fan, Trash cans, Key access, Ironing facilities, Smoke Alarm, Safe, Fire extinguisher, Iron

Media & Technology

Cable channels, Satellite channels, Flat-screen TV, Telephone

Services

Wake-up service/Alarm clock, Wake-up service

Living Area

Sitting area, Desk

View

Mountain view, View

Kitchen

Wine glasses, Dryer, Electric kettle

Bedroom

Wardrobe or closet, Childrens' cribs, Linens

Outdoors

Outdoor furniture

Accessibility

Upper floors accessible by elevator, Entire unit located on ground floor, Entire unit wheelchair accessible

Room Amenities

Clothes rack, Socket near the bed

Pool and Spa

Pool towels

Cleanliness & disinfection

Hand sanitizer
Superior King Garden View - Discounts (10% on Food and Beverages)
Room Type: Double
Room Size: 39 m2
1 Full bed(s) Bed

Food & Drink

Bottle of water, Tea/Coffee maker, Minibar

Bathroom

Towels, Shower, Toilet paper, Conditioner, Shampoo, Toilet, Shower cap, Free toiletries, Hairdryer, Bathrobe, Private bathroom, Body soap, Slippers, Toothbrush, Bidet

General

Air conditioning, Carpeted, Fan, Trash cans, Key access, Ironing facilities, Smoke Alarm, Safe, Fire extinguisher, Iron

Media & Technology

Cable channels, Satellite channels, Flat-screen TV, Telephone

Services

Wake-up service/Alarm clock, Wake-up service

Living Area

Sitting area, Desk

View

View, Garden view

Kitchen

Wine glasses, Dryer, Electric kettle

Bedroom

Wardrobe or closet, Childrens' cribs, Linens

Outdoors

Terrace, Outdoor furniture

Room Amenities

Clothes rack, Socket near the bed

Pool and Spa

Pool towels

Cleanliness & disinfection

Hand sanitizer
Superior King River View - Discounts (10% on Food and Beverages)
Room Type: Double
Room Size: 39 m2
1 Full bed(s) Bed

Food & Drink

Bottle of water, Tea/Coffee maker, Minibar

Bathroom

Towels, Shower, Toilet paper, Conditioner, Shampoo, Toilet, Shower cap, Free toiletries, Hairdryer, Bathrobe, Private bathroom, Body soap, Slippers, Toothbrush, Bidet

General

Air conditioning, Carpeted, Fan, Trash cans, Key access, Ironing facilities, Smoke Alarm, Safe, Fire extinguisher, Iron

Media & Technology

Cable channels, Satellite channels, Flat-screen TV, Telephone

Services

Wake-up service/Alarm clock, Wake-up service

Living Area

Sitting area, Desk

View

Mountain view, View, River view

Kitchen

Wine glasses, Dryer, Electric kettle

Bedroom

Wardrobe or closet, Childrens' cribs, Linens

Outdoors

Outdoor furniture

Room Amenities

Clothes rack, Socket near the bed

Pool and Spa

Pool towels

Cleanliness & disinfection

Hand sanitizer
Superior Twin Garden View - Discounts (10% on Food and Beverages)
Room Type: Twin
Room Size: 39 m2
2 Twin bed(s) Bed

Bathroom

Towels, Shower, Toilet paper, Conditioner, Shampoo, Toilet, Shower cap, Free toiletries, Hairdryer, Bathrobe, Private bathroom, Body soap, Slippers, Toothbrush, Bidet

General

Air conditioning, Key access, Fan, Trash cans, Ironing facilities, Safe, Iron

Media & Technology

Cable channels, Satellite channels, Flat-screen TV, Telephone

Services

Wake-up service/Alarm clock, Wake-up service

Living Area

Sitting area, Desk

View

View, Garden view

Bedroom

Childrens' cribs, Linens

Room Amenities

Clothes rack, Socket near the bed

Pool and Spa

Pool towels
Superior Twin River View - Discounts (10% on Food and Beverages)
Room Type: Twin
Room Size: 39 m2
2 Twin bed(s) Bed

Bathroom

Towels, Shower, Toilet paper, Conditioner, Shampoo, Toilet, Shower cap, Free toiletries, Hairdryer, Bathrobe, Private bathroom, Body soap, Slippers, Toothbrush, Bidet

General

Air conditioning, Key access, Fan, Trash cans, Ironing facilities, Safe, Iron

Media & Technology

Cable channels, Satellite channels, Flat-screen TV, Telephone

Services

Wake-up service/Alarm clock, Wake-up service

Living Area

Sitting area, Desk

View

View, River view

Bedroom

Childrens' cribs, Linens

Room Amenities

Clothes rack, Socket near the bed

Pool and Spa

Pool towels
Superior Twin Room - Discounts (10% on Food and Beverages)
Room Type: Twin
Room Size: 39 m2
2 Twin bed(s) Bed

Bathroom

Towels, Shower, Toilet paper, Conditioner, Shampoo, Toilet, Shower cap, Free toiletries, Hairdryer, Bathrobe, Private bathroom, Body soap, Slippers, Toothbrush, Bidet

General

Air conditioning, Key access, Fan, Trash cans, Ironing facilities, Safe, Iron

Media & Technology

Cable channels, Satellite channels, Flat-screen TV, Telephone

Services

Wake-up service/Alarm clock, Wake-up service

Living Area

Sitting area, Desk

View

View

Bedroom

Childrens' cribs, Linens

Room Amenities

Clothes rack, Socket near the bed

Pool and Spa

Pool towels
Deluxe Twin River View - Discounts (10% on Food and Beverages)
Room Type: Twin
Room Size: 49 m2
2 Twin bed(s) Bed

Bathroom

Towels, Shower, Toilet paper, Conditioner, Shampoo, Toilet, Shower cap, Free toiletries, Hairdryer, Bathrobe, Private bathroom, Body soap, Bathtub, Slippers, Toothbrush, Bidet

General

Air conditioning, Key access, Fan, Trash cans, Ironing facilities, Safe, Iron

Media & Technology

Cable channels, Satellite channels, Flat-screen TV, Telephone

Services

Wake-up service/Alarm clock, Wake-up service

Living Area

Sitting area, Desk

View

View, River view

Bedroom

Childrens' cribs, Linens

Room Amenities

Clothes rack, Socket near the bed

Pool and Spa

Pool towels

FAQ's

Is this Cinnamon Citadel Kandy pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Cinnamon Citadel Kandy?

Check-in time for Cinnamon Citadel Kandy starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Cinnamon Citadel Kandy have a swimming pool?

Yes, this Cinnamon Citadel Kandy has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Cinnamon Citadel Kandy?

Best-rates for the Cinnamon Citadel Kandy starts from $103 per night with includes Air Conditioner, Parking, Designated Smoking Area, Wheelchair Accessible, Balcony/Terrace, Oceanfront, Transportation/Shuttle, Entertainment, TV, Accessibility, Security/Safety, Wellness Facilities, Restaurant, Bar, EV Charge Station, Pool, Guest Services, Breakfast, Child Friendly, Internet, Laundry, View, Ocean View, Business Services, Sports/Activities with all other facilities. RBO matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Cinnamon Citadel Kandy a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Cinnamon Citadel Kandy wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Cinnamon Citadel Kandy is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Cinnamon Citadel Kandy?

Based on the information reported by the owner or manager, the Cinnamon Citadel Kandy indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Cinnamon Citadel Kandy?

Based on the information reported by the owner or manager, details for the cancellation policy for the Cinnamon Citadel Kandy are as follows: Free cancellation Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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